Page 50 - Madeira & Canary Islands (Summer 2020) Brochure

Terms & Conditions

1. OUR DETAILS provide a refund of insurance premiums paid to us if you can show that you holder. However, you also agree that in some cases it will not be possible to
Cyplon Travel LTD (trading as Cyplon Holidays), 246 Green Lanes, London, N13 are unable to transfer or reuse your policy. Should the price of your holiday go appoint an alternative ATOL holder, in which case you will be entitled to make
5XT. Telephone - 020 8340 7612 - E-mail – sales@cyplon.co.uk down due to the cost changes mentioned above, then any refund due will a claim under the ATOL scheme (or your credit card issuer where applicable).
be paid to you. We will deduct from this refund our administrative expenses
2. YOUR HOLIDAY BOOKING incurred. Please note that travel arrangements are not always purchased in If we are unable to provide the services listed (or a suitable alternative,
A booking will exist as soon as we issue our confirmation invoice. This booking local currency & some apparent changes have no impact on the price of your through an alternative ATOL holder or otherwise) for reasons of insolvency,
is made on the terms of these booking conditions. When you make a booking, travel due to contractual & other protection in place. the Trustees of the Air Travel Trust may make a payment to (or confer a benefit
you guarantee that you have the authority to accept & do accept on behalf on) you under the ATOL scheme. You agree that in return for such a payment
of your party the terms of these booking conditions. In the unlikely event of a genuine costing error caused by either our or benefit you assign absolutely to those Trustees any claims which you have
reservations team or in house booking system, or appearing on your or may have arising out of or relating to the non-provision of the services,
confirmation invoice, we reserve the right to amend accordingly. Similarly, we including any claim against us, the travel agent (or your credit card issuer
3. PAYING FOR YOUR HOLIDAY undertake to refund any overcharge caused by such an error. where applicable). You also agree that any such claims may be re-assigned
Any prices shown in our brochure are for guidance only. We adopt a to another body, if that other body has paid sums you have claimed under
completely fluid method of pricing our holidays (i.e our prices may change (2) - Changes other than the price the ATOL scheme.
second by second to reflect ever changing airfares, hotel rates etc.).
Additionally, Special Offers are subject to availability and applicable dates, It is a term of your booking that we are able to make changes to any aspect 2. When you buy a package holiday that doesn’t include a flight, protection is
and are subject to change. You will be advised of the current price of the of your booking. If the change is insignificant, we will ensure that you are provided by way of a bond held by ABTA.
holiday that you wish to book before your contract is confirmed. When you notified about it. Examples of insignificant changes include alteration of your
make a booking, you must pay a non-refundable deposit of £100 per person outward/return flights by less than 12 hours, changes to aircraft type, change 9. ABTA
plus an agreed amount for flight seats purchased at time of booking. An of accommodation to another of the same or higher standard, changes of We are a Member of ABTA, membership number V5573. We are obliged
additional non-refundable deposit will be required for a Wedding or Cruise carriers. to maintain a high standard of service to you by ABTA’s Code of Conduct.
& it may differ for a group booking. The balance of the price of your travel We can also offer you ABTA’s scheme for the resolution of disputes which is
arrangements must be paid at least 10 weeks before your departure date. If we are constrained by circumstances beyond our control to alter approved by the Chartered Trading Standards Institute. If we can’t resolve
If you are booking late i.e. within 10 weeks of departure, full payment will be significantly any of the main characteristics of the travel services that make your complaint, go to www.abta.com to use ABTA’s simple procedure. Further
required. If the deposit and/or balance is not paid in time, we shall cancel up your package you will have the rights set out below. information on the Code & ABTA’s assistance in resolving disputes can be
your travel arrangements. If the balance is not paid in time we shall retain found on www.abta.com.
your deposit. • We will contact you or your travel agent & you will have the choice of
accepting the change or having a refund of all monies paid. You can also
4. IF YOU CANCEL YOUR HOLIDAY accept an alternative holiday, where we offer one (we will refund any price 10. COMPLAINTS
You, or any member of your party, may cancel your travel arrangements difference if the alternative is of a lower value). We will tell you the procedure If you have a complaint about any of the services included in your holiday,
you must inform our resort representative & the relevant supplier (e.g. your
at any time. Written notification from the person who made the booking for making your choice. Please read any notification of changes carefully & hotelier) without undue delay who will endeavour to put things right.
or your travel agent must be received at our offices. Since we incur costs respond promptly as if you do not respond to us within the timescale given
in cancelling your travel arrangements, you will have to pay cancellation your booking may be cancelled. If it is not resolved locally, please follow this up within 28 days of your
charges as follows:
• If you choose to accept a refund: return home by writing to our Customer Services Department at
customerrelations@cyplon.co.uk giving your booking reference & all other
Period before departure Cancellation Charge: relevant information. Please keep your letter concise & to the point. It is
in which you notify us: 1. We will provide a full refund of your travel insurance premiums if you paid
them to us & can show that you are unable to transfer or reuse your policy. strongly recommended that you communicate any complaint to the
More than 70 days Deposit only 2. We will pay compensation as detailed below except where the significant supplier of the services in question as well as to our representative without
70-57 days 30% of holiday cost or deposit if greater change is due to unavoidable & extraordinary circumstances, which means delay & complete a report form whilst in resort. If you fail to follow this simple
56-29 days 50% of holiday cost or deposit if greater a situation beyond our control, the consequences of which could not have procedure we will have been deprived of the opportunity to investigate &
28-15 days 70% of holiday cost or deposit if greater been avoided even if all reasonable measures had been taken. rectify your complaint whilst you were in resort & this may affect your rights
14-8 days 90% of holiday cost or deposit if greater (c) Compensation if we cancel or make a major change to your booking under this contract. Please also see clause 10 above on ABTA.
7 days or less 100% of holiday cost
The compensation that we offer does not exclude you from claiming more if 11. ADDITIONAL ASSISTANCE
you are entitled to do so.
The above charges may differ for group bookings as well as special If you’re in difficulty whilst on holiday & ask us to help we will provide
promotional offers & you will be advised at time of booking. Note: If the Period before departure Compensation From Us: appropriate assistance, in particular by providing information on health
reason for your cancellation is covered under the terms of your insurance in which we notify you: services, local authorities & consular assistance; & helping you to find
policy, you may be able to reclaim these charges via your travel insurance alternative arrangements & any necessary phone calls/emails. You must pay
company. You can cancel your booking without paying cancellation More than 70 days NIL any costs we incur, if the difficulty is your fault.
charges if the performance of your package, or the carriage of passengers 70-57 days £5
to your destination, is significantly affected by unavoidable & extraordinary 56-29 days £10 12. PASSPORT, VISA & IMMIGRATION REQUIREMENTS
circumstances. In such circumstances, we will arrange for your booking to be 28-15 days £15 Your specific passport & visa requirements, & other immigration requirements
terminated & for you to receive a full refund. We will observe advice provided 14-8 days £20 are your responsibility & you should confirm these with the relevant Embassies
by the UK Foreign & Commonwealth Office. 7 days or less £25 and/or Consulates. We do not accept any responsibility if you cannot travel
because you have not complied with any passport, visa or immigration
5. IF YOU CHANGE YOUR BOOKING 7. OUR LIABILITY TO YOU requirements.
If, after our confirmation invoice has been issued, you wish to change your You must inform us without undue delay of any failure to perform or improper
travel arrangements in any way, for example your chosen departure date performance of the travel services included in this package. If any of the 13. EXCURSIONS
or accommodation, we will do our utmost to make these changes but it travel services included in your package are not performed in accordance Excursions or other tours that you may choose to book or pay for whilst you
may not always be possible. Any request for changes to be made must be with the contract, or are improperly performed, by us or the travel service are on holiday are not part of your package holiday provided by us. For any
in writing from the person who made the booking or your travel agent. You suppliers, & this has affected the enjoyment of your travel arrangements, you excursion or other tour that you book, your contract will be with the operator
will be asked to pay an administration charge of £25 per person, & any further may be entitled to an appropriate price reduction or compensation or both. of the excursion or tour & not with us. We are not responsible for the provision
cost we incur in making this alteration. You should be aware that these costs We will not be liable where any failure to perform or improper performance of the excursion or tour or for anything that happens during the course of its
could increase the closer to the departure date that changes are made & of the travel services is due to: you or another member of your party; or a provision by the operator.
you should contact us as soon as possible. Note: Certain travel arrangements third party unconnected with the provision of the travel services in the
may not be changeable after a reservation has been made & any alteration package & is unforeseeable or unavoidable; or unavoidable & extraordinary 14. TRAVEL AGENTS
request could incur a cancellation charge of up to 100% of that part of the circumstances, which means a situation beyond our control, the All monies you pay to the travel agent are held by him on behalf & for the
arrangements. Furthermore If your booking changes because someone consequences of which could not have been avoided even if all reasonable benefit of the Trustees of the Air Travel Trust at all times. This is subject to
in your party cancels, this may increase the overall cost of the holiday as it measures had been taken. Our liability, except in cases involving death, injury the agent’s obligation to pay it to us for so long as we do not fail. If we fail,
may be necessary to levy under- occupancy or single room supplements. You or illness, shall be limited to a maximum of two times the cost of your travel any money held at that time by the agent, or subsequently accepted from
can transfer your booking to another person, who satisfies all the conditions arrangements. Our liability will also be limited in accordance with and/or in you by him, is & continues to be held on behalf of & for the benefit of the
that apply to this booking, by giving us notice in writing as soon as possible an identical manner to Trustees of the Air Travel Trust without any obligation to pay that money to us.
& no later than 7 days before departure. Both you & the new traveller are
responsible for paying all costs we incur in making the transfer. a) The contractual terms of the companies that provide the travel services 15. LAW & JURISDICTION
that make up your package. These terms are incorporated into this booking; & This booking is governed by English Law, & the jurisdiction of the English Courts.
6. IF WE CANCEL OR CHANGE YOUR BOOKING b) Any relevant international convention, for example the Montreal Convention
(a) Cancellation: We reserve the right to cancel your booking. We will not in respect of travel by air, the Athens Convention in respect of travel by sea, 16. DATA PROTECTION STATEMENT
cancel less than 10 weeks before your departure date, except for unavoidable the Berne Convention in respect of travel by rail & the Paris Convention in
& extraordinary circumstances, or failure by you to pay the final balance. respect of the provision of accommodation, which limit the amount of & In accordance with the General Data Protection Regulations, we have
Unavoidable & extraordinary circumstances means a situation beyond our conditions under which compensation can be claimed for death, injury, delay measures in place to protect the personal booking information held by us.
control, the consequences of which could not have been avoided even if all to passengers & loss, damage & delay to luggage. We are to be regarded as This information will be passed on to the principal & to the relevant suppliers
reasonable measures had been taken. If your holiday is cancelled you can having all benefit of any limitation of the extent of or the conditions under of your travel arrangements. The information may also be provided to public
either have a refund of all monies paid or accept an alternative holiday which compensation is to be paid under these or any conventions. You can authorities such as customs or immigration if required by them, or as required
of comparable standard from us if we offer one (we will refund any price ask for copies of the travel service contractual terms, or the international by law. Certain information may also be passed on to security or credit
difference if the alternative is of a lower value). conventions, from our offices at Cyplon Holidays, 246 Green Lanes, London N13 checking companies. If you travel outside the European Economic Area,
5XT or sales@cyplon.co.k. Under EU law (Regulation 261/2004) you have rights controls on data protection may not be as strong as the legal requirements
In the event a refund is paid to you, we will: in some circumstances to refunds and/or compensation from your airline in in this country. We will only pass your information on to persons responsible for
cases of denied boarding, cancellation or delay to flights. Full details will be your travel arrangements. This applies to any sensitive information that you
1. Provide a full refund of your travel insurance premiums if you paid them publicised at EU airports & available from airlines. However reimbursement in give to us such as details of any disabilities, or dietary/religious requirements.
to us & can show that you are unable to transfer or reuse your policy. such cases will not automatically entitle you to a refund of your holiday cost (If we cannot pass this information to the relevant suppliers, whether in the
2. Pay compensation as detailed below except where the cancellation is due from us. Your right to a refund and/or compensation from us is set out in these EEA or not, we will be unable to provide your booking. In making this booking,
to unavoidable & extraordinary circumstances (see definition above). booking conditions. If any payments to you are due from us, any payment you consent to this information being passed on to the relevant persons.) Our
made to you by the airline or any other service provider will be deducted. NB full Privacy Policy can be found on our website. cyplon.co.uk/cookies.phtml.
(b) Changes: (1) - Changes to the price
this entire clause does not apply to any separate contracts that you may enter
into for excursions or activities whilst on holiday. 17. PASSENGER CONDUCT
We can change your holiday price after you’ve booked, only in certain We reserve the right to refuse to accept you as a customer, or to continue
circumstances: Changes in transportation costs including the cost of fuel dealing with you if your behaviour is disruptive or affects other holidaymakers,
or other power sources, the level of taxes or fees imposed by third parties 8. PROTECTING YOUR MONEY or is threatening or abusive towards our staff or agents in the UK or in resort,
including tourist taxes, landing taxes or embarkation or disembarkation We provide full financial protection for our package holidays. on the telephone, in writing or in person. In such circumstances no refunds
fees at ports & airports or exchange rates mean that the price of your travel or compensation will be paid to you. Civil or criminal proceedings may be
arrangements may change after you have booked. However, there will be 1. For flight-based holidays this is through our Air Travel Organiser’s Licence instigated.
no change within 20 days of your departure. We will absorb, & you will not number 0891 issued by the Civil Aviation Authority, Gatwick Airport South,
be charged for, any increase equivalent to 2% of the price of your travel West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk.
arrangements, which excludes insurance premiums & any amendment When you buy an ATOL protected flight or flight inclusive holiday from us 18. GENERAL HOLIDAY INFORMATION
charges. You will be charged for the amount over & above that plus an you will receive an ATOL Certificate. This lists what is financially protected, General Holiday Information can be found on our website and forms part
administration charge of £1.00 per person together with an amount to cover where you can get information on what this means for you & who to contact of our Terms & Conditions. It is important that these re read and understood
agent’s commission. If this results in an increase equivalent to more than 8% of if things go wrong. We will provide you with the services listed on the ATOL before making a booking. Visit our website for full details: www.cyplon.co.uk/
the price of your travel arrangements, you will have the option of accepting a Certificate (or a suitable alternative). In some cases, where we aren’t able terms.phtml
change to another holiday if we are able to offer one (we will refund any price to do so for reasons of insolvency, an alternative ATOL holder may provide Terms and conditions are subject to change. For the most up to date version,
difference if the alternative is of a lower value), or cancelling & receiving a full you with the services you have bought or a suitable alternative (at no extra please visit our website www.cyplon.co.uk/terms.phtml
refund of all monies paid, except for any amendment charges. Should you cost to you). You agree to accept that in those circumstances the alternative
decide to cancel: 1) you must do so within 14 days from the invoice 2) We will ATOL holder will perform those obligations & you agree to pay any money
outstanding to be paid by you under your contract to that alternative ATOL
50 Terms & Conditions